Privacy Policy

1. Introduction

PostSyncer ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us:

• Account Information: Name, email address, password, profile picture
• Payment Information: Billing address, payment method details (processed by secure payment processors)
• Contact Information: Email, phone number for support purposes
• Profile Information: Bio, website, social media links

2.2 Social Media Data

With your permission, we access:

• Social media account credentials (securely encrypted)
• Post content, images, and videos you schedule
• Analytics and engagement data from connected accounts
• Audience demographics and growth metrics
• Comments, messages, and interactions

2.3 Technical Data

We automatically collect:

• IP address, browser type, device information
• Usage patterns and feature interactions
• Cookies and similar tracking technologies
• Error logs and performance data
• Location data (general, not precise)

3. How We Use Your Information

Purpose	Legal Basis	Examples
Provide and maintain our Service	Contractual necessity	Account creation, scheduling features
Process payments and subscriptions	Contractual necessity	Billing, subscription management
Send service notifications and updates	Legitimate interest	Feature updates, maintenance alerts
Improve and optimize our platform	Legitimate interest	Analytics, user feedback
Prevent fraud and ensure security	Legal obligation	Security monitoring, abuse prevention
Comply with legal requirements	Legal obligation	Tax reporting, legal requests

4. Data Sharing and Disclosure

4.1 Service Providers

We share data with trusted service providers who help us operate our platform:

• Hosting Providers: AWS, Google Cloud for data storage
• Payment Processors: Stripe, PayPal for secure payments
• Analytics Services: Google Analytics for usage insights
• Email Services: SendGrid, Mailchimp for communications

4.2 Legal Requirements

We may disclose your information when required by law:

• To comply with legal obligations
• To protect our rights and property
• To prevent fraud or security issues
• To protect the safety of our users

4.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We will share your information with third parties when you explicitly authorize us to do so.

5. Data Security

We implement industry-standard security measures:

• Encryption: End-to-end encryption for sensitive data
• Access Controls: Role-based access and authentication
• Regular Audits: Security audits and penetration testing
• Secure Infrastructure: Secure data centers with physical protection
• Employee Training: Regular data protection training
• Backup Systems: Regular backup and disaster recovery procedures

6. Your Data Rights

6.1 Your Rights Under GDPR/CCPA

Depending on your location, you may have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request restriction of processing
• Right to Portability: Request transfer of your data
• Right to Object: Object to our processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

6.2 How to Exercise Your Rights

To exercise these rights, contact us at privacy@postsyncer.com. We will respond within 30 days.

7. Data Retention

We retain your data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When data is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

We operate globally and may transfer your data to countries outside your residence. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Other legally approved transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect data from children under 16. If you believe we have collected such data, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Enable certain features and functionality
• Deliver targeted advertising (with consent)

You can control cookies through your browser settings or our cookie preferences center.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or through our platform. Continued use after changes constitutes acceptance of the updated policy.